New Patient Information

The physicians and staff of Northeast Digestive Health Center/Cabarrus Gastroenterology Associates would
like to welcome you to our practice. We know how important your upcoming visit with us is and want to make
sure that it goes well. In order for that to happen you can help us in the ways outlined below:

Please take some time before your appointment to fill out and submit the Health History Form and Patient Record Disclosure Form.

Many insurance plans require a referral from your primary care provider. Please make sure that this has been done prior to your visit. If it has not, you will be asked to sign a waiver or reschedule your appointment, and you will be responsible for all charges related to the visit. All co-pays must be paid prior to the office visit or you will be rescheduled until the co-pay is paid.

Please bring either a list of medication you are currently taking or the actual medication(s). This is an essential part of your care.

Please call our office at least 24 hours in advance if you will be unable to make your appointment. The office number is 704-783-1840 select options 2 and we will be happy to reschedule your appointment. Patients who fail to present for a scheduled office appointment without contacting the Practice to cancel the appointment within 24 hours will be considered a “no-show”. If you are a no-show for the appointment a deposit of $25 must be paid prior to rescheduling the appointment. The deposit will be applied to copay amount or coinsurance, if you do not keep the rescheduled appointment the deposit will be forfeited.

At your appointment you will be seen by one of our board-certified gastroenterologists or a qualified Physician Assistant under the direction of our board-certified physicians. This typically involves discussing your health problems with the physician or extender, review of your medical records and/or previous testing, a physical examination (removing clothes and putting on a gown) and scheduling of appropriate medical tests. Except in urgent cases, endoscopic examinations will not be done the day of your visit, so you may eat before
you come to the office.

Procedural Financial Obligation

The financial department of Northeast Digestive Health Center will contact your insurance company to verify your benefits for in-office procedures a week prior to your procedure. You will be notified of your insurance benefits and the total patient responsibility prior to your procedure at Northeast Digestive Health Center.

The amount due prior to your procedure is as follows:
Co-pay or Deductible under $100.00 should be paid in full to our office before your procedure begins.
Co-pay or Deductible over $100.00: One-half of the total benefit due should be paid before your procedure begins. Check, cash or credit card payments are accepted. Any remaining balance may be set up on a payment plan, if needed.

Benefits checked with your insurance, do not guarantee payment from your insurance. Benefits are determined at the time your insurance receives the insurance claim. This disclaimer is given by all insurance companies.

If a biopsy or specimen is taken during any procedure, it may be sent to CMC-NORTHEAST for testing. If so, there will be a separate charge from CMC-NORTHEAST and Cabarrus Pathology. It may also be sent to Caris Pathology and you would receive a separate charge from them.

The physicians of Cabarrus Gastroenterology Associates own Northeast Digestive Health Center. This means that a portion of the fee for the use of the facility will go to these physicians.

We would like to inform you that your physician is also on staff at CMC-NORTHEAST and Gateway Surgery Center. You have the right to choose to have your procedure performed at either of these locations instead of at Northeast Digestive Health Center. If you choose to have your surgery performed at a facility other than Northeast Digestive Health Center, please notify our office at least three days prior to your scheduled procedure so that we can make the necessary arrangements.

We require a 48-hour notice to cancel or reschedule your procedure. If you fail to do this, there will be a $50.00 fee that must be paid in advance before you can be rescheduled. This amount will go towards any co-pay or future balance.

 

Colon Cancer Screening

Please read the following if your physician has recommended or referred you to our office for a colon screening.

Colorectal screening is recommended for nearly everyone greater than 50 years of age and occasionally for younger individuals. The screening procedure may not be the same for all individuals and depends on your age, family and personal history, and other medical conditions such as rectal bleeding or blood in the stool. There is often more than one test that is appropriate for a given individual.

Even though your physician recommends tests for you, please be aware that your insurance company may not cover the cost of screening evaluation or testing. Be sure you call your insurance company to verify your benefits for screening/routine procedures and outpatient surgery prior to any test performed. Our staff will discuss the appropriate screening options with you and make the necessary arrangements. Recommendations are made on medical appropriateness, not insurance coverage. Our staff will help you decide which test is best for you.

Please bring all current medications that you are taking or a list of the medications you are taking.

Should you decide to proceed with the screening evaluation, the office staff will ask you to sign a waiver indicating that you will be responsible for payment in the event that your insurance company does not cover the procedures. If you have any questions, please call the office at 704-783-1840.

Staff of Northeast Digestive Health Center
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